Refund Policy
Shangrilas Beach Resort
Refund Policy
The following cancellation and refund policy applies to all bookings made with Shangrilas Resorts.
Cancellation & Refund Terms
| Cancellation Timeframe | Refund Policy |
|---|---|
| Cancellation received 30+ days prior to check-in | 50% of the total amount refunded |
| Cancellation received less than 20 days prior to check-in | No refund |
| Part-payment bookings cancelled 30+ days prior | 50% of total amount refunded (initial payment is non-refundable otherwise) |
Refund Process
All refunds will be processed to the original payment method within 15 working days from cancellation. Delays due to banking or technical issues are not the Hotel’s responsibility.
No refund will be provided for:
- No-shows
- Unused services included in the reservation
- Cancellations due to lack of documentation or required approvals (e.g. for restricted-entry nationalities)
Force Majeure Cancellations
In case of booking cancellations due to natural disasters, government orders, or similar uncontrollable events, full refund shall be provided only if initiated by the Hotel. If the guest cancels, standard cancellation rules apply.
